Legal

Terms of Service

Effective date: 21 October 2026 · Last updated: 21 October 2026

1. Agreement

These terms are an agreement between you and [registered business name], operating as Aireplo (“Aireplo”, “we”, “us”). By using our website, accepting a quote, or paying for a project, you agree to these terms. If you accept on behalf of a business, you confirm you are authorised to bind that business (“you”, “the client”).

If a signed proposal or quote says something different from these terms, the proposal or quote applies for that project.

2. Our services

Depending on the package, extra features or Enterprise proposal you choose, we:

• set up or connect your Facebook Business (Meta Business) account and help with Meta business verification;
• create and configure your own Meta app for the WhatsApp Business Platform (WhatsApp Cloud API) and connect your WhatsApp number;
• write and submit message templates for Meta’s approval;
• provide a branded dashboard (such as team inbox and broadcasts) and any extra features you buy, such as an AI agent, chatbot flows or integrations; and
• train your team and support you for the period included in your package.

The exact scope of each project is set out in your package description on our website, your estimate, or your written proposal. Work outside that scope is quoted separately.

3. Quotes and payment

• The package price (₹15,000) and extra feature price (₹499 each) are one-time charges. We are not currently registered for GST, so no GST is charged. If we register, GST will apply to invoices issued after that date and we will update these terms.
• Estimates from our website are indicative. Your price is confirmed in a written quote from our team.
• Unless your quote says otherwise, we ask for 50% before work starts and 50% before go-live. Enterprise projects may be billed by milestone.
• We may pause work if an invoice is more than 7 days overdue.
• Maintenance is not included in any package price. Hosting, updates and support after the included support period are billed separately as agreed with you.
• Refunds are covered by our Refund Policy.

4. Third-party charges

Some costs are charged by other companies and are not part of our fee. You pay them directly, or we pass them on at cost if agreed:

• WhatsApp message charges, billed by Meta to your own WhatsApp Business account at Meta’s rates;
• AI usage, domain names, payment gateway fees, and paid plans of other tools you connect (such as Shopify or a CRM); and
• dedicated cloud hosting for Enterprise clients, if chosen.

These companies can change their prices or rules at any time. We are not responsible for their charges.

5. Meta approvals

Meta alone decides whether to approve business verification, display names, message templates, messaging limits and access to the WhatsApp Business Platform. Meta can also restrict or suspend accounts. We follow Meta’s rules and help you through every step, but we cannot guarantee Meta’s decisions or timelines. A rejection by Meta is not a fault in our work. We will help you fix and resubmit where possible.

6. Your responsibilities

• Give us accurate business details and documents, and timely access to the accounts we need.
• Follow the WhatsApp Business Policy, the WhatsApp Commerce Policy and Meta’s terms.
• Get your customers’ consent (opt-in) before sending them WhatsApp messages, and stop messaging anyone who opts out.
• Follow Indian law, including the DPDP Act, 2023, for your customers’ data. You are the Data Fiduciary for your customers; we act as your Data Processor.
• Keep your passwords and access keys safe, and tell us immediately if you think they have been misused.
• Review content we write for you (such as templates and AI answers) before it goes live.

7. Acceptable use

You must not use Aireplo, or anything we build for you, to:

• send spam, or message people who have not agreed to hear from you;
• sell or promote anything illegal or anything WhatsApp’s Commerce Policy prohibits;
• send misleading, fraudulent, abusive, hateful or adult content;
• collect sensitive data such as card numbers or passwords over chat; or
• attack, overload or try to break into our systems or anyone else’s.

We may suspend services that break these rules or put our systems or other clients at risk.

8. Ownership

• What you own: your Meta Business account, your Meta app, your WhatsApp Business account and number, your brand assets, your content, and your customers’ data. If you stop working with us, you keep all of these.
• What we own: the Aireplo software, dashboard code, designs and know-how we use across clients. While your project is active, and for as long as you pay for hosting or maintenance where required, we give you a non-exclusive right to use the Aireplo dashboard for your own business.
• Custom work built only for an Enterprise client is owned as set out in that client’s proposal.
• We may mention you as a client (name and logo) unless you ask us not to.

9. Support and maintenance

The package includes 30 days of support, and you can buy extra months of support as extra features. After that, maintenance is optional and billed separately. Without maintenance, we are not responsible for keeping the dashboard hosted, updated or working after changes by Meta or other providers. Your Meta app, WhatsApp account and data stay yours either way.

10. AI features

AI agents write replies automatically and can make mistakes. You are responsible for the information you give the AI (such as prices and policies) and for checking its answers. Do not rely on AI replies for legal, medical or financial advice. Customers should always be able to reach a person.

11. Partner program

Partner agencies pay a one-time setup fee per client and may resell under their own brand at their own price. Partners are responsible for their contracts with their clients, for their clients’ compliance with these terms and WhatsApp’s policies, and for first-line support, unless agreed otherwise in writing.

12. Privacy and data

Our Privacy Policy explains how we handle personal data. When we process your customers’ data, we do so only on your instructions and to provide the agreed services.

13. Warranties

We will do our work with reasonable skill and care. Apart from that, our services are provided “as is”. We do not promise that they will be uninterrupted or error-free, or that they will produce a particular business result, because they depend on Meta, WhatsApp, hosting and other providers outside our control.

14. Limitation of liability

To the extent the law allows, our total liability for any claim relating to a project is limited to the amount you paid us for that project. We are not liable for indirect or consequential losses, such as lost profits, lost data, or losses caused by Meta, WhatsApp or other third parties, including account restrictions or price changes.

15. Indemnity

You agree to cover our reasonable costs and losses if a claim is made against us because of your content, your messages to your customers, or your breach of these terms, WhatsApp’s policies or the law.

16. Ending the service

You can stop maintenance or hosting at any time by telling us in writing. We can end services if you seriously break these terms and don’t fix it within 7 days of our notice, or immediately for serious misuse such as spam or fraud. When services end, we will help hand over access and, on request, export or delete your data. Sections about ownership, payment, liability and governing law continue after the service ends.

17. Governing law

These terms are governed by the laws of India. Courts in [city], India have exclusive jurisdiction. Before going to court, both sides will try to resolve any dispute through good-faith discussion for at least 30 days.

18. Changes

We may update these terms. The version on this page applies from its effective date. Changes do not affect a project you have already paid for, unless you agree.

19. Contact